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Industries

Insights

About us

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New

The Human + AI Platform
to Transform Customer Care

New

The Human + AI Platform to Transform Customer Care

The only platform where humans and AI collaborate in real time for extraordinary CX

Smile.CX is not just another bot. It is a Customer Care Operating System that unifies people, AI, processes, and metrics into a single, evolving platform.

Get in touch

Real-time CX measurement

Human always
in the loop

Handles multiple calls simultaneously

Efficiency & Productivity

Omnichannel by design

Responsible use of AI

Quick & Easy deployment

Transcription

The contact center

becomes an...

AI Operation Center

Manage multiple contacts simultaneously

Phone

Chat

Web

Video

Unleash human talent

AI%

Superpower

AI Supervised

Democratizing technology for service managers

Flow

Tool

Task

Checkpoint

Raise satisfaction standards

Performance

Load

Improve your CX in all scenarios

Lead

Ticket

To-Do

Resolve with agility in a unified framework

Inbound

Outbound

Back-office

Interaction Modes

Three interaction modes.
One seamless experience

Smile.CX introduces AI Supervised: a new interaction layer between fully human and fully automated engagement

Jordan

13:35

Hi, I’m looking for the best account for my savings.

HUM

Human Only

HUM handles interactions that require empathy, creativity, and strategic judgment.

HUM

Juliet

15:45

Hi, my bank app is blocket and i can use it.

AIS

AIS

AI Supervised

AI executes the task. Human supervises multiple automated interactions in real time and steps in when needed.

18:04

Mary Ann

I need to update my billing details.

AIO

AIO

AI Only

AIO manages repetitive, standardized, low-risk tasks.

Human value

From reducing contacts to maximizing human value

Human value should be applied where it creates experience and trust, not in repetitive tasks.

The value lies not in reducing contacts, but in maximizing the impact of human interaction.

Agent welcome

The AI handles part of the call

Takes back the call to finalize

Agent welcome

The AI handles part of the call

Takes back the call to finalize

AI handles repetitive tasks, while humans focus on high-value interactions.

AI manages repetitive task

Agent intervenes only if necessary!

AI manages repetitive task

Agent intervenes only if necessary!

The Platform

The great unification of customer care

It is a Customer Care Operating System that unifies people, AI, processes, and metrics into a single, evolving platform.

How it Works

No more rigid scripts.

Smile.CX framework is adaptive and built to evolve

Identification

AI ONLY

Verification

HUMAN

Resolution

AI SUPERVISED

Authentication

AI SUPERVISED

Greeting

AI ONLY

Basic Information

The “Greeting” task handles the initial phase of the conversation after a previous welcome message. Its goal is to greet the customer professionally and show attention to their needs.

It also informs the user that identity verification is required before continuing or involving a human agent. The task does not perform the verification, it only prepares the transition to the next step.

Prompt

You are the virtual assistant of a bank named "BancaMya" and you are solely responsible for the following tasks:

Recognize what the user says
Show understanding and availability
Inform them that, before proceeding or passing them to a colleague, an identity verification is necessary,

Greeting

AI ONLY

Basic Information

The “Greeting” task handles the initial phase of the conversation after a previous welcome message. Its goal is to greet the customer professionally and show attention to their needs.

Prompt

You are the virtual assistant of a bank named "BancaMya" and you are solely responsible for the following tasks:

Recognize what the user says
Show understanding and availability
Inform them that, before proceeding or passing them to a colleague, an identity verification is necessary,

Welcome

AI ONLY

Conversation Flow