English
ItalianoOne of the largest logistics companies in the world needed to efficiently address increasing volumes of service requests on shipments across channels, while reducing costs and inefficiencies of manual handling.
Logistics
Guaranteeing a fast, efficient, and automated customer care experience thanks to Artificial Intelligence
Smile.CX provides 24/7 customer support with an AI agent that has autonomously managed over 400 processes, resulting in efficient and seamless service.
client information
achieved benefits:
95%
AI Effectiveness.
400+
Automated processes on SMS, webchat, voice, email channels.
in 1 click
Personalized remote support for inquiries.
Download the
success story
Descubre lo que dicen nuestros clientes
“
Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
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BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
“
RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Behind every smile,
there’s a great experience
there’s a great experience
Te ayudamos a construir las que realmente importan.
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