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En el sector de retail automotive, cada seguimiento perdido significa margen perdido. El comprador tiene alta intención y está emocionalmente involucrado.

Smile.CX es una plataforma de orquestación de CX en tiempo real para operaciones de BDC. Conecta herramientas, equipos y puntos de contacto, enruta leads, adapta guiones y guía a los agentes según inventario, lógica de financiamiento y señales emocionales.
Descubre cómo Smile.CX
se integra
en las operaciones empresariales
Por qué la CX
fracasa en automotive
Qué
resuelve Smile.CX
Accede al
sistema
Casos de uso
reales
Impacto comprobado en más de 4,500 clientes
XX%
Increase in right-party-contact (RPC) conversions
XX%
Reduction in hold times violations
XX%
Improvement in internal and external compliance adherence
XX%
ROI achieved
XXX,XX$
Extra revenue per agent
Descubre las historias de éxito de nuestros clientes
Qué frena la CX en el sector Automotriz hoy
Service interactions are fractured by product line
Mortgage, card, deposit, and wealth teams each run different tools, scripts, and processes. Customers move across channels, but internal logic often doesn’t follow.
Trust relies on real-time decision quality
A delayed KYC re-check, an unresolved dispute, or a fraud lockout can trigger churn or worse, reputational loss. SLA compliance doesn’t equal customer recovery.
Automation is accelerating without oversight
Generative AI handles tier 1. But what happens when it touches regulated flows without audit trails, role-based access, or escalation triggers?
CX maturity varies across generations and journeys
Some customers expect instant embedded servicing; others rely on voice. But all face the same regulatory logic. Without orchestration, personalization becomes non-compliant.
Dónde ayuda Smile.CX
Smile.CX ofrece a los BDCs una capa de CX en vivo que conecta leads, sistemas y matices humanos en tiempo real.
  1. Integrates with your existing systems — no replatforming
    Connects to CRMs, risk engines, call center tools, and core banking without disrupting governance or introducing latency.
  2. Meets FS-grade security by default
    Includes bank-level encryption, role-based access, and traceable data flows that align with internal policies and external mandates.
  3. Keeps critical decisions human-led and auditable
    No black-box AI. Smile.CX ensures high-risk moments (like complaints, escalations, or fraud holds) remain explainable, controllable, and escalation-safe — with humans in control when it matters most.
  4. Orchestrates journeys across support, risk, and product ops
    Complaint handling, onboarding, and fraud response follow a unified, logic-driven path — not fragmented scripts or channel silos.
  5. Supports concurrent case handling with full context memory
    Agents can manage multiple flows at once — rejoining AI-handled interactions with instant copilot summaries and no loss of continuity.
  6. Adapts to how you work — then learns
    Avoids template lock-in. Smile.CX evolves with how your workflows, teams, or regulatory pressures shift.
Built to move metrics
that matter
Dónde mejora el rendimiento
  • First-contact resolution
  • Conversion on dispute recovery
  • Post-friction support for customer retention
  • Automation for low-value interactions
Dónde disminuye la fricción
  • Reauthentication loops
  • Operational loss from mishandled complaints
  • Escalation cost
  • Operating cost per resolution
  • Compliance breaches from human error—preventable with AI support
Ver la solución en acción Ver resultados empresariales
La solución y beneficios
A blocked card or fraud alert gets routed differently than a balance question. Smile.CX interprets risk and acts fast when impact is high.
Answers that match urgency
Credit, savings, insurance, and investment don’t feel like different companies. Customers move between products without losing context.
One journey, not fragmented steps
When trust breaks—like during disputes or account holds—Smile.CX ensures escalation paths are human-led, explainable, and logged.
Service that stays human when stakes are high
Loan status, application progress, or claim outcomes are pushed in real time. Uncertainty doesn’t compound stress.
Updates without asking
The app, the branch, the advisor all follow the same financial services customer logic. Outcomes don’t change because the channel did.
Logic that stays consistent everywhere
Automotive
Elimina las esperas y garantizar la gestión de todas las llamadas de Asistencia en el BDC de automoción
¿Tienes curiosidad cómo transformar tus operaciones en el sector Automotive?
Ver caso de éxito Explorar más
76%
de los clientes completan con éxito el proceso de cualificación con el asistente virtual de Smile.CX GAIA.
82%
de los clientes están satisfechos con el servicio automatizado de Smile.CX GAIA.
10%
de las llamadas gestionadas fuera del horario laboral, creando nuevas oportunidades de negocio.
Detrás de cada sonrisa
hay una gran experiencia.
Te ayudamos a construir las que realmente importan.
Solicita una demo personalizada
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