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In automotive retail, every missed follow-up is lost margin. The buyer is high-intent, emotionally invested.

Smile.CX is a real-time CX orchestration platform for BDC operations. it connects tools, teams, and touchpoints—routing leads, adapting scripts, and guiding agents based on inventory, financing logic, and emotional cues.
See how Smile.CX fits
enterprise operations
Why CX
fails in automotive
What
Smile.CX solves
Live in
the system
Real
use case
Proven impact across 4.500 clients
76%
of customers successfully complete the qualification process
82%
of customers satisfied with the automated service
10%
of calls handled outside business hours.
Read our customer stories
What slows CX in Automotive today
Digital-to-dealer handoffs break momentum
Buyers submit inquiries or configure vehicles online, but reconnect with agents who have no history, no inventory sync, and no context.
No prioritization logic for high-fit buyers
Often BDC teams are flooded with bulk CRM imports. there’s no automated logic to rank leads by inventory match, deal complexity, or readiness — so follow-up is reactive, not strategic.
Self-service that do not escalate
Returns, servicing, warranty claims, and support often begin in self-service but stall without live escalation logic. disconnected tools and static FAQs frustrate buyers, especially after delivery — eroding loyalty in the highest-margin phase.
Post-sale support disconnected from cx logic
Often what's confirmed in-app isn’t visible to front-desk staff. What the kiosk says doesn’t match the agent’s screen. Service logic splinters between systems and teams—confusing guests and undermining trust.
Where Smile.CX helps
Smile.CX gives BDCs a live CX layer that connects leads, systems, and human nuance—in real time.
  1. Enables agents to manage multiple guest flows at once - peak demand can be faced with same headcount
    Co-pilot provides real-time summaries so agents can rejoin conversations previously handled by AI without losing context.
  2. Calibrates automation to emotional context
    Suppresses irrelevant messages and surfaces care logic when guests face high-stakes disruptions.
  3. Routes loyalty guests into care-first flows
    Prioritizes human-led recovery over generic scripts when brand trust is on the line.
  4. Builds auditability into every service move
    All agent and AI actions logged, traceable, and explainable—especially during disputes or compensation decisions.
  5. Connects digital tools and in-store flows
    Lead context, configuration, and eligibility travel across channels and agents
  6. Adapts scripts based on buyer path
    Co-pilot detects re-engagement, financing events, or delays—adjusting tone and prompts
  7. Prioritizes leads dynamically
    Sorts by credit readiness, inventory match, or sentiment—not just form timestamp
  8. Supervises agent workflows with audit-ready memory
    Human-over-loop control ensures exceptions are handled with judgment
  9. Flags friction and funnel decay in real time
    Drop-off triggers, stalled quotes, and inconsistent logic become visible early
Built to move metrics
that matter
Where
performance lifts
  • High-fit lead response rate
  • Retention after service failure
  • Conversion for returning or delayed buyers
  • Escalation from stalled digital tools
  • CSAT post-appointment
Where
friction drops
  • Cost-to-serve
  • Operational cost
  • Manual callbacks on low-readiness leads
  • Drop-off in sale-to-service handoff
  • Follow-up lags and rework
See solution in action See enterprise results
The Solution and Benefits
A breakdown is handled differently than a test drive inquiry. Smile.CX routes based on context so urgency is met with precision.
Answers that match urgency
Whether online or in the dealership, customers don’t repeat themselves. Their history, preferences, and issues follow them.
One journey, not fragmented steps
Delays, returns, or missed service windows are escalated to humans with full view of what’s happened; not an empty handoff.
Service that stays human when stakes are high
Customers get notified when their quote is ready, their part is delayed, or their vehicle is prepped. Nothing goes dark.
Updates without asking
From BDC to showroom to post-sale service, Smile.CX applies one orchestration logic so the journey doesn’t feel stitched together.
Logic that stays consistent everywhere
Automotive
Handling inbound leads in automotive BDCs without adding headcount
Curious how this could transform your automotive sector operations?
See success story Explore more
+76%
Qualified via AI without agent routing Smile.CX managed inbound traffic across brands and branches, sorting by intent, eligibility, and inventory match.
+82%
Qualified via AI without agent routing Smile.CX managed inbound traffic across brands and branches, sorting by intent, eligibility, and inventory match.
+10%
Qualified via AI without agent routing Smile.CX managed inbound traffic across brands and branches, sorting by intent, eligibility, and inventory match.
Behind every smile,
there’s a great experience
We help you build the ones that matter.
Ask for a customized demo
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