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Run multi-client CX without reconfiguring your operation.

Smile.CX is the CX delivery platform built for BPOs - routing by client rules, shift conditions, and SLA pressure, with full traceability and no flow rebuilds.
See how Smile.CX fits
enterprise operations
Why CX
fails in bpo
What
Smile.CX solves
Live in
the system
Real
use case
Proven impact across 4.500 clients
2.4%
Reduction in staff cost impact on revenue
+6%
Revenue growth
5%
Indirect hours saved
Read our customer stories
What slows CX in BPO today
Margin loss from rigid client workflows
Each brand runs on different workflows, policies, and escalation paths. One mistake in routing or scripting risks contract penalties, SLA breaches, and client churn.
Low seat efficiency due to system switching
Frontline teams juggle disconnected systems, reintroduce themselves across flows, and lose continuity in AI-led interactions. The result: higher seat cost, lower concurrency, and lost margin.
SLA exposure without control
KPI dashboards show what's broken, but offer no live control. Without in-moment routing triggers, missed SLAs become billable failures and downstream client risk.
Costly onboarding and delayed revenue
Every new account requires custom logic, training paths, and integration layers. Launch timelines stretch, onboarding cost rises, and expansion becomes operationally expensive.
Where Smile.CX helps
Smile.CX is the connective tissue that fills in the blind spots across loyalty, fulfillment, and escalation, not just another chatbot layer.
  1. Isolate client logic without duplicating infrastructure
    Each client runs its own routing rules, escalation policies, and compliance triggers. Smile.CX keeps them separate without duplicating setup.
  2. Prioritize cases based on risk, not just volume
    Escalations aren’t driven by queue order. Smile.CX responds to sentiment shifts, SLA risk, and revenue flags in real time.
  3. Blend AI and agents without breaking flow
    Agents rejoin AI-led interactions with full memory. Human decisions stay connected to automated systems—without resets or rework.
  4. Maintain agent performance across programs
    Agents move across client environments with shared logic, contextual dashboards, and no manual reset between flows.
  5. Scale new clients without scripting from zero
    Use modular templates to onboard faster. Smile.CX cuts launch cycles, training time, and delivery lag.
  6. Deliver compliance-ready traceability per contract
    From fallback routing to scripting decisions, Smile.CX logs every move. Full audit trails come standard.
  7. Builds auditability into every service move
    Measure cost per case, escalation rate, SLA recovery, and agent concurrency—in real time.
Built to move metrics
that matter
Where
performance lifts
  • Agent concurrency across accounts
  • SLA recovery rate per client
  • Onboarding speed for new programs
  • First-contact resolution with mixed automation
Where
friction drops
  • Manual rework from logic errors
  • Handle time variation across shifts
  • Escalation lags on high-priority queues
  • Downtime from cross-client context switching
See solution in action See enterprise results
The Solution and Benefits
Premium items, loyal buyers, or failed deliveries are treated differently than routine inquiries. Smile.CX adapts in real time.
Answers that match urgency
Support, shipping, loyalty, and returns don’t act like separate departments. For the retail customer, it’s one coherent resolution path.
One journey, not fragmented steps
When automation hits a wall—like a lost order or reward mismatch—Smile.CX routes to a person with full context, not a blank screen.
Service that stays human when stakes are high
Shipment delays, refund approvals, or loyalty status are surfaced without prompting. No one waits in the dark.
Updates without asking
Whether the customer enters through chat, email, or marketplace, Smile.CX applies the same decision rules—no policy drift.
Logic that stays consistent everywhere
BPO
AI-based solutions transforming customer care in the gaming industry
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2/3
of end-customer support requests are resolved entirely by the Virtual Assistant.
+100%
Fully automated IT support ticket creation.
in 1 click
Personalized remote support for betting shops.
Behind every smile,
there’s a great experience
We help you build the ones that matter.
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