English
ItalianoIs your AI solution combining real business impact with human insight, or just automating processes?
Smile.CX has impact in more than 4.500 enterprises automating and bringing the human touch to the interactions.
enterprises
What if every customer experience
was automated,
but always supervised?
was automated,
but always supervised?
From cloud to customer, Smile.CX gives CX leaders real-time control over every
conversation through a modular CCaaS platform that scales, learns, and adapts.
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AI for customer interactions
Parallel conversations. One accountable agent.
Handle volume spikes without losing control. One agent can orchestrate multiple liveinteractions—while every task, outcome, and decision stays visible.
- No hidden flows — every call is tracked
- Humans stay in charge, not replaced.
- Designed for CX teams with high contact loads and variable demand.
AI for team productivity
Support performance, not just automation.
Give agents real-time coaching, workflow backup, and task-specific AI assistance — so teams can scale without burnout or added headcount.
- AI real time assistance, copilot and coaching for every agent.
- No-script-needed setup, minimal change load.
- Manage clients worldwide with multilingual conversational AI.
AI to boost operational KPIs
CX and business KPIs live, not lagging.
Move from reactive firefighting to proactive oversight. Smile.CX helps you act on what matters before it breaks.
- Track FCR, sentiment, and escalations in real time.
- See what’s trending and adjust in the moment.
- Orchestrate smarter operations.
AI for compliance & quality
Enterprise-ready oversight, by design.
Monitor 100% of interactions for policy, risk, and quality with audit trails that meet regulated industry standards.
- Identify risk before escalation.
- Built-in emotion and intent monitoring.
- No shortcuts. Everything is traceable and controllable.
No lag between what happens and what you see.
Redirect live conversations and act immediately on performance indicators.
Know your customer satisfaction in real time.
Monitor AI performance instantly.
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Deploy in weeks. Scale in real time
Keep humans in control. Every chat and call stays visible & prioritize high-value interactions based on customer history and context
Zero architectural friction.
Plug into your environment: no rip-and-replace, no disruptions. A cloud-native CCaaS built to adapt to your systems, not the other way around.
Full CTI & CRM compatibility
Natively connects with platforms like Genesys, Salesforce, Zendesk, and custom CRMs. No middleware, no disruptions.
AI-agnostic architecture
Integrates with OpenAI, AWS Bedrock, Vertex AI or in-house LLMs. Adapts to your Gen AI strategy, not the other way around.
Modular and scalable
Activate only the components you need—virtual agents, orchestration, analytics—scaling as your CX roadmap evolves.
Enterprise-grade control
Role-based access, audit trails, and live dashboards—secure, compliant, and fully traceable.
Open and future-ready
API-first, event-driven design ensures fast integration with microservices, headless CX, and hybrid cloud environments.
Security and Compliance, Engineered for Enterprise Standards
Smile.CX: Enterprise-grade protection at every layer
Backed by certified infrastructure, real-time monitoring, and a regulatory-first approach,
Smile.CX gives you full control and peace of mind across every interaction.
Smile.CX gives you full control and peace of mind across every interaction.
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