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Try a demo

Not just another chatbot. Test the difference.

This isn’t a mockup or simulation. it’s the real front line of SmileCX—the live, unfiltered conversational layer your customers will engage with. trained to deliver clarity, confidence, and care at scale. start with a real-world question or ask your own. either way, the experience says more than any word ever could.
FAQs
  1. How quickly can the service be plug & play?
    You can begin using Smile.CX in as little as 2 weeks. Basic implementation typically wraps within that time.
  2. Do you offer a trial or proof-of-concept period?
    Yes - Leave your contact info and we’ll set up a personalized 30-day free trial—no strings attached.
  3. How do you integrate with our CRM or existing systems?
    Smile.CX integrates seamlessly with your existing CRMs and CTIs via standard APIs, ensuring no interruptions. It supports rapid, modular integration with secure data access and complies with major privacy regulations (GDPR, PCI-DSS, ISO 27001, CSA). Its architecture is scalable, AI-agnostic, and adapts to your ecosystem without requiring system overhauls.
  4. How do you handle GDPR, HIPAA, or other compliance standards?
    Smile.CX is fully compliant with major privacy and data protection regulations such as GDPR, and follows best practices aligned with HIPAA, ISO/IEC 27001:2022, 27017, 27018, PCI-DSS, and the Cloud Security Alliance (CSA) standards. Covisian adopts a proactive, risk-based approach with principles of privacy by design and privacy by default. Data is hosted in EEA-based data centers (Germany), processed only by authorized personnel, and governed through strict Data Processing Agreements (DPAs) and robust security protocols. Additional safeguards include encryption, anonymization, access controls (MFA, RBAC), and ongoing vulnerability assessments, ensuring maximum data protection, compliance, and trustworthiness.
  5. Can the assistant reflect our brand tone and language?
    Yes. First to the implementation phase, there is a consultant phase where to recap the tone and language of the brand, as well as the basic information about the company.
  6. Can we customize escalation and handoff logic?
    Yes. Smile.CX allows full customization of escalation flows and handoff logic between AI and human agents. You can define rules based on sentiment, CX score, channel, or business logic—ensuring seamless and context-aware transitions.
  7. What analytics do you offer (e.g., CSAT, AHT, deflection)?
    Smile.CX offers a comprehensive analytics suite that includes key performance indicators such as CSAT (Customer Satisfaction Score), AHT (Average Handling Time), and deflection rates through its integrated KPI Dashboard. The dashboard is divided into three main categories: Performance Indicators (e.g., contacts per hour, cost per contact), Customer Experience (e.g., CSAT, NPS, FCR, AHT), and Artificial Intelligence (e.g., % of interactions handled by AI vs. humans). These metrics are tracked in real time, enabling managers to monitor service efficiency, agent productivity, and the effectiveness of AI in deflecting and resolving customer inquiries.
Behind every smile,
there’s a great experience
We help you build the ones that matter.
Ask for a customized demo