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In healthcare, every service moment is a care equity moment. The patient is anxious, digitally uneven, and emotionally exposed.

Smile.CX is the real-time CX control system for healthcare operations. It integrates across clinical, billing, and support layers to route requests, adapt scripts, and coordinate human and AI actions—all without adding operational load.
See how Smile.CX fits
enterprise operations
Why CX
fails in healthcare
What
Smile.CX solves
Live in
the system
Real
use case
Proven impact across 4.500 clients
+30%
Increase in redemption on managed contacts.
+1,3%
Increase in appointments in the first 3 months.
Read our customer stories
What slows CX in Healthcare today
Care coordination fails at system boundaries
Referrals, authorizations, and follow-ups collapse between providers, labs, and insurers. no one owns the full loop. Patients fall through institutional cracks — with no alert, no recovery, no accountability.
Automation accelerates logistics, not empathy
Self-service patient portals promise access but lack empathy. non-native speakers, chronic patients, or the elderly disengage when no one follows up. no triggers mean no resolution.
Visible trust signals are missing in digital interactions
AI-driven scheduling, symptom checkers, or wearable alerts surface actions, but not reasoning. without auditable logic or consent clarity, patient trust erodes even when systems are accurate.
CX innovation deepens equity gaps
Apps and portals work well for digitally fluent users. Others — older adults, migrants, rural patients — encounter language barriers, device incompatibility, or cognitive overload. the system moves faster, but not for everyone.
Where Smile.CX helps
Smile.CX provides the real-time coordination layer healthcare lacks. Designed for emotional safety, operational clarity, and system interoperability.
  1. Routes patient actions across care, coverage, and diagnostics
    Follow-ups, pre-approvals, and transitions are orchestrated without gaps or manual relinking.
  2. Shows why a decision was made, not just what to do
    Every automation is audit-traceable, with human-in-the-loop logic for sensitive or high-risk flows.
  3. Connects to your EHRs, CRM, and payer systems without disruption
    No forced migration. Smile.CX embeds into legacy healthtech stacks while surfacing decision logic.
  4. Keeps the human at the center even in AI-first flows
    Ensures escalation is safe, explainable, and emotionally aware in chronic or post-acute care journeys.
Built to move metrics
that matter
Where
performance lifts
  • Appointment adherence
  • Follow-up completion in chronic pathways
  • Multilingual agent efficiency
Where
friction drops
  • Service-related complaint escalation
  • Data handling incidents
  • No-show rate post-ai triage
  • Cost-to-serve
  • Operational cost
See solution in action See enterprise results
The Solution and Benefits
Appointment reschedules, test results, or coverage questions get prioritized by patient context. Smile.CX distinguishes urgency from noise.
Answers that match urgency
From pre-visit check-in to post-discharge follow-up, patients experience one connected path, even across providers or systems.
One journey, not fragmented steps
In moments of uncertainty or vulnerability, Smile.CX ensures agents step in with full case memory, not cold transfers or scripted apologies.
Service that stays human when stakes are high
Status of referrals, approvals, or care instructions are proactively shared. Patients don’t wait in silence or rely on guesswork.
Updates without asking
Call center, portal, and in-clinic staff follow the same service logic. Care coordination feels structured, not improvised.
Logic that stays consistent everywhere
Healthcare
More appointments with fewer calls: how Predictive Analytics drives patient access performance
Curious how this could transform your healthcare operations?
See success story Explore more
30%
Contact-to-appointment conversion uplift
X%
Improved scheduling efficiency with minimal outbound effort
X%
Appointment volume growth in the first 90 days
Behind every smile,
there’s a great experience
We help you build the ones that matter.
Ask for a customized demo
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