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In logistics, speed isn’t the differentiator anymore. Certainty is. Customers expect real-time clarity, adaptive service, and human escalation when the route fails.

Smile.CX is the orchestration platform that makes CX work across operational blind spots. from fulfillment to final handoff, it brings live KPIs, AI-led triage, and human-in-the-loop override. Built for the reality of high-volume, exception-heavy delivery flows.
See how Smile.CX fits
enterprise operations
Why CX
fails in logistics
What
Smile.CX solves
Live in
the system
Real
use case
Proven impact across 4.500 clients
400+
Automated processes
95%
AI Effectiveness.
Read our customer stories
What slows CX in Logistic today
Tracking without control increases support load
Customers get updates, but not answers. vague delay notices or silent status stalls create ticket surge, even in normal operations.
Escalation fails in the final mile
Most CX collapses not from network failure, but from lack of intelligent handoff when delivery gets complex: gated access, reroute, wrong unit, weather exception.
Automation fails on logistics-specific edge cases
Bots handle delays, but can’t reroute a drop-off, adjust for known access issues, or respond to emotional volatility. exceptions become churn.
No CX memory means no loyalty upside
Every delivery is treated as an isolated event. there’s no continuity for repeat friction, no escalation memory, and no post-resolution recovery logic.
Where Smile.CX helps
Smile.CX is the connective tissue built for orchestration under pressure, not scripted replies
  1. Routes inquiries by hub, product type, SLA risk, or past delivery behavior
  2. Co-pilot surfaces exception logic, customer anxiety signals, and recovery prompts in real time
  3. Multicall support lets agents manage multiple issue flows simultaneously with AI summarizing previous contact for seamless handoff
  4. Gives CX teams visibility across 3PLs, owned platforms, and local driver tools without tech sprawl
  5. Dynamic escalation paths adjust based on emotional cues, address type, or previous delivery history
  6. Multilingual workflows adapt to region, urgency, and local handoff friction
Built to move metrics
that matter
Where
performance lifts
  • Successful escalations from edge-case events
  • Sentiment recovery after failed or late delivery
  • First-contact resolution in multilingual routing
Where
friction drops
  • Cost-to-serve
  • Support requests from non-error triggers
  • Agent handle time on repeat delivery issues
  • Refund or re-shipment triggered by avoidable CX delay
See solution in action See enterprise results
The Solution and Benefits
A missed delivery, incorrect address, or access issue is escalated immediatel, not treated like a generic tracking question.
Answers that match urgency
Even when parcels cross regions, carriers, or support centers, Smile.CX ensures the customer sees a single, joined-up process.
One journey, not fragmented steps
When delivery fails or customer anxiety spikes, agents step in with visibility. Equipped, not guessing.
Service that stays human when stakes are high
Reroutes, time changes, or issues are communicated early. Customers don’t chase vans, they get clear next steps.
Updates without asking
Carrier chatbots, 3PL hotlines, and brand portals all speak the same service logic. No more conflicting stories or invisible handoffs.
Logic that stays consistent everywhere
Logistics
Guaranteeing a fast, efficient, and automated customer care experience thanks to Artificial Intelligence
Curious how this could transform your logistics operations?
See success story Explore more
95%
AI Effectiveness.
400+
Automated processes on SMS, webchat, voice, email channels.
in 1 click
Personalized remote support for inquiries.
Behind every smile,
there’s a great experience
We help you build the ones that matter.
Ask for a customized demo
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