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Built like a partner.
Not a vendor.
Not a vendor.
Other tools automate parts of conversations. Smile.CX software orchestrate the full customer resolution with built-in logic, supervision, and accountability.
Small & Medium Business
Eliminate CX
with advanced
AI-Human tech solutions
No IT team needed.
No long contracts.
Just results.
See how it works
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Less effort, more efficiency
Our automation learns your patterns and evolves without rework
No need to map your business to a rigid template
When your ops shift, Smile.CX adapts automatically — no ticket, no pause
Automate what’s repetitive, not what’s important
Handle more tasks with what you have with the same team without hiring, burning out, or missing service targets.
Answer customers request 24/7, in any language with advance conversational AI
Deflect routine queries (order status, reminders, basic FAQs)
Keep humans in control. Every chat and call stays visible & prioritize high-value interactions based on customer history and context
Scale your contact center without stress across teams and tools
Smile.CX balances load as volume shifts so you don’t need more staff to meet more demand.
Manage high-volume with smart queue routing across channel
Activate AI assist + live coaching when agents need support
No need for permanent staff increases or panic hires
Resolve issues faster, with traceable follow-up of your operations
Dropped tickets, lost clients, and slow replies break trust. Smile.CX sees the full story.
Alert agents to escalations and failed contacts
Centralized view of every message, status, and outcome
Automate reminders, recontacts, and follow-ups
Coordinate service in real-time.
Smile.CX adapts on the spot, distributing work based on urgency, value, and team load.
Smile.CX intelligently automates and routes in real time, boosting first contact resolution and driving effortless service efficiency.
Distribute tasks based on urgency, value, and agent load
Let agents handle multiple chats without losing context
Assure quality and evalute interactions in real time
How it works
Plug into your stack
Works with Shopify, Zendesk, Hubspot. live in under 5 days. no dev needed.
You stay in control
You pick what runs on AI. adjust anytime. human override built-in.
See instant value
Track tickets, time savings, costs in real-time. No training required.
What growing teams are achieving
Based on outcomes seen across real implementations
Up to
75%
of tasks automated
Observed in select
implementations
implementations
Up to
60%
fewer incoming calls
Reported by CX teams
post-deployment
post-deployment
Go live in as little as
25days
Typical setup
varies by use case
varies by use case
Up to
2xroi
within 3 months
Achieved in fast-scaling
environments
environments
See what others are saying
“
Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
“
BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
“
RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Why it feels different
(and performs differently):
(and performs differently):
It’s not automation alone. It’s automation that listens, learns, and knows when a human touch matters most.
Not just automation. Human-led logic. You decide what’s urgent, what escalates, and what “done” really means. Smile.CX follows your resolution flow, not a chatbot script.
No dropped threads. Smart routing, retry logic, and escalation memory mean fewer tickets lost in limbo and more closed loops.
100% visibility. Track every conversation, SLA, and outcome in real time. Not “reporting,” but live CX governance.
Built for the real world. From multilingual handoffs to complex compliance flows, Smile.CX handles the messy edge cases others avoid.
Start small or scale fast.
Either way, we fit your stage.
Either way, we fit your stage.
Starter Plan
Automate FAQs, route requests, go live in days - For lean teams getting started with automation
Growth Plan
Add live agent assist, SLA tools, coaching- For teams scaling fast with more volume and complexity
CX Suite
Full Smile.CX orchestration, compliance-ready- For mature SMBs managing critical CX operations
Want to check ROI first? No forms, just numbers.
Try it, test it, or just explore what fits your customer interactions best.
Just you, the tool, and immediate results.
No dev team?
No problem.
No compromises.
No problem.
No compromises.
Don’t let technical complexity slow down results. Smile.CX runs without code or IT involvement.
Plug into your stack
Use pre-configured flows and smart templates
You stay in control
Get step-by-step onboarding help, no guesswork
See instant value
Track tickets, time savings, costs in real-time. No training required.
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