What We Solve Enterprises

enterprises

Trusted by more than 4.500 enterprises to scale CX without losing control

Smile.CX delivers a cloud-native CCaaS solution with enterprise-ready AI that enhances efficiency, reduces costs, and powers customer engagement with the power human expertise.

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Can you boost efficiency with AI while keeping humans in control?

Yes! With Smile.CX, automation scales your operations, and your people stay focused on what truly drives impact: insight, strategy, and customer trust.

AI for Customer Interactions

Handle multiple interactions simultaneously

Stop making customers wait while agents handle multiple interactions at a time. Enable your teams to manage multiple conversations simultaneously supported by AI, without losing quality or speed. Boost efficiency, increase satisfaction, and take control of high-volume demand.
Deliver immediate responses from a human operator 

Stop frustrating your customers with delays or scripted bots. Ensure every interaction is answered instantly by a human operator enhanced by AI for speed, accuracy, and personalization. Build trust, improve loyalty, and elevate every customer touchpoint.
Humans in the loop

Don’t leave your customer experience to chance—or to AI alone. Let human operators decide when to delegate to AI, oversee every interaction in real time, and ensure quality at every step. Maintain full visibility, protect your CX standards, and stay in command of every conversation.

AI for Team Productivity

Assist your operators with AI

Boost performance, reduce errors, and increase consistency with a smart IA copilot that delivers real-time coaching, automates repetitive tasks, and supports every agent through complex workflows right when they need it most.
Reduce agent’s burnout while improve efficiency

Free your agents from repetitive, low-value tasks that drain energy and slow performance. Let AI handle routine workflows, data collection, and transactional call segments—so your teams can focus on what matters: meaningful conversations, faster resolutions, and better service outcome.
Expand your business worldwide

Break down language barriers and scale your operations worldwide with AI-powered multilingual support across all channels. Deliver consistent, native-level service in every market—without increasing headcount or compromising quality.

AI for boost operational KPIs

Optimize every resource

Forecast workload with precision, allocate resources based on real-time demand, and build high-performing teams matched by skill, not guesswork. Gain total visibility over your operations, prevent overflow before it happens, and move with the agility of a data-driven organization.
Anticipate change.
Adjust on the fly.

Identify emerging issues, shifting behaviors, or new opportunities as they unfold. Make real-time adjustments to workflows, scripts, or team priorities—without waiting for the next report. Stay agile, respond faster, and lead with data-driven precision when it matters
Don’t make your client’s wait

Respond instantly to inquiries, resolve simple requests without delay, and ensure no lead is ever lost—no matter when it comes in. Your clients get the fast, seamless experience they expect. Your business captures more opportunities, reduces operational pressure, and stays one step ahead.

AI for Compliance & Quality

Mitigate risk in real time

Track 100% of conversations—voice, chat, and digital—for compliance, quality, and operational risk. Gain full visibility with AI-powered auditing and searchable trails that meet the highest industry standards.Stay compliant, prevent issues before they escalate, and protect your brand with confidence.
Identify risk before escalation

Don’t wait for complaints or compliance breaches to reveal what could have been prevented. Protect your operations and safeguard your brand by detecting friction, frustration, and process failures in real time—before they turn into costly incidents. Stay compliant, stay confident, and stay in control.
Full control, full accountability

Ensure every action, interaction, and AI decision is fully traceable—so nothing slips through the cracks. Maintain oversight, enforce your own standards, and operate with precision, even at scale. Empower your teams to move fast and adapt in real time—with the confidence that everything is visible, auditable, and under control.

What Smile.CX can do for your team?

Improve call center efficiency with AI under human supervision

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Save

15%

operator time in
prequalification

Save

53%

 operator time
handling the
request

Save

68%

of total
conversation

See what others are saying

“

Travel

"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."

Aleksandar Starcevic  

Customer Service Management BOSCOLO TOUR

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“

BPO

"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."

Marco Luoni  

IT & Innovation Manager 8MILA

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RETAIL

"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."

Nicola Grillo  

Domestic & International Management System Director SISAL

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