What We Solve SMB | Smile.CX

Small & Medium Business

Built for operations. Powered by smart automation.

With features tailored for mid-size operations, Smile.CX CCaaS automates customer service workflows, reduces manual errors, and provides real-time visibility across every touchpoint without relying on IT.

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Forget long implementations or IT bottlenecks.
With Smile.CX you get:

Omnichannel, 24/7 and multilingual interaction management powered by smart automation.
Handle more customer conversations with the same team while keeping the human touch.
Monitor and respond to customer operations in real time.
Provide customers with answers to their needs at the first contact.

Smile.CX is how mid-size companies automate and scale customer operations with AI, while maintaining full visibility, control and human connection in every interaction.

Combine voicebots, chat, and AI workflows to serve faster

Less waiting time for the customer.
Less escalation and pressure on the operators.
With human CX supervision.

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Automate repetitive customer service tasks without extra hires

Intelligently route task from any channel (phone, SMS, emails, chats, apps…) to an omnichannel customer experience

Let your agents focus on high-value, revenue-generating conversations

Provide 24/7 support with AI-powered instant responses and smart escalations

Reduce unqualified customer inquiries with smart AI pre-screening

Scale your customer support with AI keeping the human touch

Handle more tasks, request and conversations.
Growth your business, not your team.
Keep your service special.

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Handle peak demand effortlessly without reshuffling your team

Juggle multiple chats, calls or emails with zero drom in context or care

Escalate complex cases quickly with smart AI-driven logic

Preserves the human touch with the agility of real-time AI guidance

Preserves the human touch with the agility of real-time AI guidance

Monitor CX operations in real time, act instantly

Detect operational issues before they escalate
Resolve bottlenecks in real time
Keep full control of your processes

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Get real-time visibility on every contact and process

Identify and fix operational blockers instantly

Automate follow-ups based on actual outcomes, not manual timers

Prevent failed contacts before they impact the customer experience

Achieve full traceability without complicating your operations

Let your service flow  to solve on first contact

Fewer misrouted tasks
Reduce repeat contacts and escalations
Fast, effortless experiences

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Route every task to the best-fit agent in real time

Reallocate staff dynamically as demand shifts

Automate escalations to resolve issues faster

Score interactions automatically to improve quality

Predict overloads and balance workloads proactively

We think it, we write it, we share it

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