English
Italiano"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
Bpo
AI-based solutions transforming customer care in the gaming industry
Transform the customer service model of the first Italian company to operate in the betting industry with a State license, moving from traditional channels, such as the telephone, to more efficient and scalable digital platforms.
achieved benefits:
2/3
of end-customer support requests are resolved entirely by the Virtual Assistant.
+100%
Fully automated IT support ticket creation.
in 1 click
Personalized remote support for betting shops.
Download the
success story
See what others are saying
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Travel
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BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
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RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Behind every smile,
there’s a great experience
there’s a great experience
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