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ItalianoItalian automotive dealership representing premium brands, with a strong presence in the market.
Automotive
Handling inbound leads in automotive BDCs without adding headcount
Operational management of inbound requests in the automotive industry
client information
achieved benefits:
76%
of customers successfully complete the qualification process with the AI virtual assistant of Smile.CX GAIA.
82%
of customers are satisfied with the automated service provided by Smile.CX GAIA.
10%
of calls are handled outside business hours, creating new business opportunities.
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success story
See what others are saying
“
Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
“
BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
“
RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Behind every smile,
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there’s a great experience
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