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ItalianoItalian automotive dealership representing premium brands, with a strong presence in the market.
Automotive
Reduce phone waiting times and ensure all Service calls are handled in the Automotive BDC
Operational management of inbound requests in the automotive industry
client information
achieved benefits:
76%
of customers successfully complete the qualification process with the AI virtual assistant of Smile.CX GAIA.
82%
of customers are satisfied with the automated service provided by Smile.CX GAIA.
10%
of calls are handled outside business hours, creating new business opportunities.
Download the
success story
See what others are saying
“
Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
“
BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
“
RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Behind every smile,
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there’s a great experience
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