English
ItalianoThe client, an Italian automotive dealership leader, needed to manage increasing volumes and peaks of 12,000 calls per month to their BDC (Business Development Center), which led to wait times of up to 5 minutes on the phone, without increasing operational costs.
Automotive
Handling inbound leads in automotive BDCs without adding headcount
The introduction of Smile.CX virtual assistant revolutionized call management at the BDC, ensuring wait-free responses 24/7.
client information
achieved benefits:
+76%
Qualified via AI without agent routing Smile.CX managed inbound traffic across brands and branches, sorting by intent, eligibility, and inventory match.
+82%
Qualified via AI without agent routing Smile.CX managed inbound traffic across brands and branches, sorting by intent, eligibility, and inventory match.
+10%
Qualified via AI without agent routing Smile.CX managed inbound traffic across brands and branches, sorting by intent, eligibility, and inventory match.
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See what others are saying
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Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
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BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
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RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
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