English
ItalianoThe client, a leading European Travel-Tech company operating across 40+ countries with over 1,500 employees, sought an efficient solution for managing post-sales support for six brands across multiple channels and languages. The goal was to minimize phone interactions and enhance service quality.
Travel
Agentic AI for efficient post-sales support: multichannel, multilingual, and multibrand solutions for Travel-Tech.
client information
achieved benefits:
25%+
Contact Success Rate
~30%
Appointment Success
Rate
~75%
Cost per Appointment
Reduction
Download the
success story
Descubre lo que dicen nuestros clientes
“
Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
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BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
“
RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Behind every smile,
there’s a great experience
there’s a great experience
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