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ItalianoExperiencia del cliente más inteligente en acción: aumentando la eficiencia del call center con IA guiada por supervisión humana.
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Connecting an energy provider with citizens, without scaling agent headcount
The client, an Italian automotive dealership leader, needed to manage increasing volumes and peaks of 12,000 calls per month to their BDC (Business Development Center), which led to wait times of up to 5 minutes on the phone, without increasing operational costs.
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