English
ItalianoThe client, an Italian automotive dealership leader, needed to manage increasing volumes and peaks of 12,000 calls per month to their BDC (Business Development Center), which led to wait times of up to 5 minutes on the phone, without increasing operational costs.
Utility
Connecting an energy provider with citizens, without scaling agent headcount
The introduction of Smile.CX virtual assistant revolutionized call management at the BDC, ensuring wait-free responses 24/7.
client information
achieved benefits:
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success story
Descubre lo que dicen nuestros clientes
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Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
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BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
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RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Behind every smile,
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there’s a great experience
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