English
ItalianoItalian company responsible for managing urban hygiene services.
Utility
AI, IVR and electronic agenda: the integration that simplifies booking in environmental services
Simplifying access to customer service for public environmental services and the booking of bulky waste collections, providing detailed reports on service quality.
client information
achieved benefits:
+88%
Cases resolved without agent handling smile.cx managed high-volume flows end to end — no human routing needed.
+74%
Appointments auto-booked via AI based on user input and availability, no queue, no manual checks.
+82%
Appointments auto-booked via AI based on user input and availability, no queue, no manual checks.
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success story
See what others are saying
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Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
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BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
“
RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
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