English
ItalianoAn Italian insurance subsidiary managing over 210,000 roadside assistance cases annually with 150+ operators faced rising operational costs and customer dissatisfaction due to overloaded contact centers, slow manual insurance checks, and long wait times.
Insurance
Improving insurance call center efficiency using AI under human supervision
Smile.CX streamlined operations by using GenAI to automate manual, repetitive tasks—such as inbound call pre-qualification and vehicle geolocation—resulting in shorter call handling times and significantly higher service levels.
client information
achieved benefits:
-52%
Halved human management time thanks to AI.
~30%
Appointment Success
Rate
~75%
Cost per Appointment
Reduction
Download the
success story
Descubre lo que dicen nuestros clientes
“
Travel
"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
“
BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
“
RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Behind every smile,
there’s a great experience
there’s a great experience
Te ayudamos a construir las que realmente importan.
Solicita una demo personalizada