"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."

"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone.
A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."

"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."