English
Italiano"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."
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People and technology for exceptional Customer Care: Smile.CX PRO for Italy’s top Business School
Creating a multichannel, automated, and responsive Customer Care system for Italy’s leading business school.
achieved benefits:
5 months
To deploy a full digital student support system multichannel care launched mid-term — zero ops disruption.
+100%
Support interactions tracked and auditable CX data across chat, calls, and portals now visible in real time.
-X%
Drop in staff response time AI triage cut backlog — teams focused on high-value student needs.
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success story
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Travel
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BPO
"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone. A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."
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RETAIL
"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."
Behind every smile,
there’s a great experience
there’s a great experience
We help you build the ones that matter.
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