Insurance
Boosting seamless, secure and efficient communication between the sales team and the service support
Multichannel sales assistance in insurance
client information

Global leader in the insurance and asset management sector, with an extensive sales network.

achieved benefits:
25%+
Contact Success Rate
~30%
Appointment Success
Rate
~75%
Cost per Appointment
Reduction
Download the
success story
See what others are saying
Travel

"We chose the right approach and we're seeing the results: from a quote process that took up to 10 minutes for a human operator to just 2–3 minutes with GAIA, which provides us with 3 solutions."

Aleksandar Starcevic


Customer Service Management BOSCOLO TOUR
BPO

"All this information in a single hub gives me, at any moment, a snapshot of the company. A real milestone.
A single tool where, at any moment, with two clicks, I can see a snapshot of my company — it has changed the way I see daily work."

Marco Luoni


IT & Innovation Manager 8MILA
RETAIL

"We started in 2022 with the goal of improving call center quality, and therefore our customer’s CX. In 2022, we were handling 2–3% of chats; today, we're at around 25–30%."

Nicola Grillo


Domestic & International Management System Director SISAL
Behind every smile,
there’s a great experience
We help you build the ones that matter.
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