Use Cases | Smile.CX

Smarter CX in action: boosting call center efficiency with AI guided by human oversight

Real outcomes. Explore how Smile.CX powers high-impact CX scenarios deployed in days or weeks, not months.

Resources Available

Automotive

BPO

Finance

Healthcare

Insurance

Logistics

Public sector

Retail

Travel

Utilities

Improving insurance call center efficiency using AI under human supervision

An Italian insurance subsidiary managing over 210,000 roadside assistance cases annually with 150+ operators faced rising operational costs and customer dissatisfaction due to overloaded contact centers, slow manual insurance checks, and long wait times.

Boosting seamless, secure and efficient communication between the sales team and the service support

Global leader in the insurance and asset management sector, with an extensive sales network.

...

Behind every smile,
there’s a great experience

We help you build the ones that matter.

Ask for a customized demo